FAQ

1. Where do you ship?

We currently ship across the United States.

2. How long does shipping take?

Most orders are processed within 1–3 business days.

Estimated delivery is typically 3–11 business days, depending on the product and warehouse location.

3. Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking number via email.

4. What is your return policy?

We offer a 30-Day Money-Back Guarantee on eligible products. If you're not satisfied, contact our support team and we'll help you with the return process.

5. How can I contact Petora?

You can contact us anytime through our Contact page or by emailing our support team.

6. Are your products suitable for all dog breeds?

Most of our products are designed to fit small, medium, and large dogs. Please check the product description for sizing information.

7. Is my payment secure?

Absolutely. We use Shopify's secure checkout and trusted payment providers to keep your information safe.

8. Can I modify or cancel my order?

If your order hasn't been processed yet, please contact us as soon as possible and we'll do our best to assist.

9. What if my product arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item.

We'll resolve the issue as quickly as possible.