FAQ

1. Where do you ship?

We currently ship across the United States.

2. How long does shipping take?

Most orders are processed within 1–3 business days.

Estimated delivery to the United States is 6–14 business days total, including processing and transit time.

Delivery times are estimates and may vary depending on the product, warehouse, shipping carrier, customs, weather conditions, and destination.

3. Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking number via email so you can monitor your shipment.

Please note that tracking information may take some time to become active after the order has been shipped.

4. What is your return policy?

We accept eligible returns requested within 30 days of receiving your order.

Returned items must be unused, in the same condition that you received them, and in their original packaging. Returns must be approved by Petora before an item is sent back.

For complete details, please see our Return & Refund Policy.

5. How can I contact Petora?

You can contact our support team through our Contact Us page or by emailing support@petorastore.co.

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM IST
Response Time: Within 24 business hours

6. Are your products suitable for all dog breeds?

Our products are designed for different pet needs and sizes. Please check the individual product description and sizing information before purchasing to make sure the product is appropriate for your dog.

7. Is my payment secure?

Absolutely. We use Shopify's secure checkout and trusted payment providers to help protect your payment and personal information.

8. Can I modify or cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible at support@petorastore.co with your order number.

We will make reasonable efforts to assist, but we cannot guarantee cancellation once order processing has started.

9. What if my product arrives damaged?

Please contact us at support@petorastore.co within 7 days of delivery if your product arrives damaged, defective, or different from what you ordered.

Please include your order number and clear photos or videos showing the issue.

We'll review the issue and work with you to provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.