Petora Privacy Policy

Last updated: August 18, 2026

Petora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Petora is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details. Payment information may be processed by our payment service providers.
• Account information including your username, password, security questions, preferences, and settings, where applicable.
• Transaction information including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including information you provide when contacting our customer support team.
• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, including through cookies and similar technologies.
• From our service providers, including when we engage them to provide technology, payment processing, fulfillment, shipping, customer support, analytics, or other services on our behalf.
• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Facilitate returns, refunds, and exchanges
• Provide customer support
• Maintain and manage customer accounts, where applicable
• Remember preferences and items you are interested in
• Send order and account-related notifications
• Improve our products, website, and Services
• Provide a more personalized shopping experience

Marketing and Advertising

Where permitted by applicable law and in accordance with your preferences, we may use your personal information for marketing and promotional purposes, including sending marketing communications and showing advertisements for products or services.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option provided in those communications.

Security and Fraud Prevention

We may use personal information to:

• Help maintain a secure shopping and payment experience
• Authenticate accounts
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Protect our customers, business, and Services
• Comply with applicable security requirements

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account information with anyone else.

Communicating With You

We may use your personal information to respond to inquiries, provide customer support, communicate about your orders, and maintain our customer relationship.

Legal Reasons

We may use personal information when necessary to comply with applicable laws, regulations, legal processes, or valid requests from government or law-enforcement authorities, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as described in this Privacy Policy.

These parties may include:

• Shopify and service providers that provide services on our behalf, including payment processing, technology, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Fulfillment and shipping partners when necessary to process and deliver your order.
• Business and marketing partners where permitted by applicable law and in accordance with your preferences.
• Third parties you direct us to share information with, such as when you request a service or use certain social media or other integrations.
• Affiliates or related business entities, where applicable.
• Authorities and other parties when legally required, including in connection with legal proceedings, investigations, regulatory requirements, or the protection of our rights, customers, or Services.
• Business transaction parties, such as parties involved in a merger, acquisition, restructuring, or bankruptcy.

We do not sell your personal information for payment in exchange for money.

Relationship With Shopify

The Services are hosted by Shopify, which provides the technology that enables us to operate our online store.

Information you submit through our Services may be transmitted to and processed by Shopify and other service providers that support our store. These parties may be located in countries other than the country where you reside.

Shopify may process personal information in accordance with its own privacy policies and applicable legal requirements.

To learn more about how Shopify processes personal information, please review Shopify's applicable privacy information and privacy resources.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand how visitors use the Services, maintain security, analyze website performance, and support marketing and advertising activities.

You may be able to control certain cookies through your browser or through available privacy settings on the website. Disabling certain technologies may affect some website functionality.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by Petora, you should review that website's privacy and security policies and terms.

Petora is not responsible for the privacy, security, content, or practices of third-party websites.

Information you provide on third-party social media platforms or other public or semi-public platforms may be visible to other users and may be used by those platforms in accordance with their own policies.

Children's Data

The Services are not intended for children who are under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the contact information below so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security measure is perfect or completely impenetrable, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, complete transactions, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.

These may include:

• Right to Access / Know — You may have the right to request access to personal information we maintain about you.
• Right to Delete — You may have the right to request deletion of personal information, subject to applicable exceptions.
• Right to Correct — You may have the right to request correction of inaccurate personal information.
• Right to Portability — You may have the right to receive certain personal information in a portable format.
• Right to Opt Out of Certain Marketing or Targeted Advertising — Depending on where you live, you may have rights concerning certain marketing or targeted advertising activities.
• Managing Communication Preferences — You may unsubscribe from promotional communications at any time using the unsubscribe option included in those communications.

To exercise applicable privacy rights, please contact us using the information provided in the Contact section below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have concerns or complaints about how Petora handles your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to submit a complaint to the appropriate data protection or privacy authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

These countries may have privacy laws that differ from those in your country.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and post the revised version on this website.

We encourage you to review this Privacy Policy periodically.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact Petora Support:

🏪 Business Name: Petora
📧 Email: support@petorastore.co
📞 Phone: +91 8105867339
📍 Business Address: Vasumathi Fortune Residency, Devinagar Main Road, Phase II, Devinagar 306, Bengaluru, Karnataka 560094, India
🕐 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)
⏱️ Response Time: Within 24 business hours

Petora — Premium essentials for happier dogs. 🐾