Petora Shipping Policy

Shipping Policy

At Petora, we're committed to delivering premium dog essentials as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment is received. Orders are not processed on weekends or public holidays.

Shipping Time

Estimated delivery times:

• United States: 5–12 business days
• Delivery times may vary depending on product availability, shipping carrier, weather conditions, and destination.

Shipping Costs

Shipping charges are calculated at checkout. We may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Multiple Shipments

If your order contains multiple items, they may arrive in separate packages depending on warehouse availability.

Delays

While we work hard to deliver every order on time, shipping delays caused by customs, carriers, severe weather, or other circumstances beyond our control may occasionally occur.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Petora is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery (or the expected delivery date). We'll work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact our support team through our Contact page.