Petora Shipping Policy

Last updated: August 31, 2026

At Petora, we're committed to delivering premium dog essentials as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Processing Time

All orders are generally processed within 1–3 business days after payment is received.

Orders are not normally processed on weekends or public holidays.

Processing time is included in the estimated total delivery timeframe provided below.

Shipping Time

We currently offer shipping to customers in the United States.

United States

Estimated delivery time: 6–14 business days, including order processing and transit.

Orders are generally processed within 1–3 business days. After processing, orders typically require 5–11 business days for transit.

Delivery times are estimates and may vary depending on the shipping carrier, product availability, customs processing, weather, public holidays, and destination.

Please note that estimated delivery times are not guaranteed and occasional delays may occur due to circumstances outside Petora's control.

Shipping Costs

Standard shipping to the United States is currently free on all orders.

Standard shipping to the United States is currently free on all orders. No additional shipping charges will be added at checkout for standard shipping.

Shipping Origin & Fulfillment

Orders are fulfilled through our fulfillment partners and may ship from international warehouses, including China, depending on product availability, destination, and fulfillment requirements.

The shipping origin may vary depending on the product and warehouse availability.

Customers will receive the applicable shipping and delivery information at checkout before completing their purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, where tracking is available.

Tracking information may take some time to become active after the order has been shipped.

If tracking information does not appear immediately, please allow some time for the carrier's system to update.

Multiple Shipments

If an order contains multiple items, the items may be shipped separately depending on product availability, warehouse location, and fulfillment requirements.

When items are shipped separately, each shipment may have its own tracking information and may arrive at a different time.

Shipping Delays

While we work hard to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• Shipping carrier delays
• Customs processing
• Severe weather
• Public holidays
• Transportation disruptions
• Product availability
• Other circumstances beyond our reasonable control

If a significant delay occurs, please contact Petora Support through our Contact Us page and we will assist you with the available information regarding your order.

Incorrect or Incomplete Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

Petora is not responsible for delays, failed deliveries, returned shipments, or incorrect deliveries resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist with correcting the address before the order is shipped, but we cannot guarantee that changes can be made after processing has started.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact Petora Support as soon as possible.

We may work with the applicable shipping carrier and fulfillment partner to investigate the shipment and determine the appropriate next steps.

Please provide your order number and tracking information when contacting us.

Damaged Packages

If your package arrives visibly damaged, please contact Petora Support within 7 days of delivery.

Please provide:

• Your order number
• A description of the damage
• Clear photographs or videos of the package and item, where applicable

We will review the issue and work with the applicable fulfillment partner or shipping carrier to determine the appropriate resolution.

For information about returns, refunds, defective products, or incorrect items, please refer to our Return & Refund Policy.

Customs, Duties, and Taxes

For orders fulfilled from international warehouses, shipments may be subject to customs processing, import requirements, duties, taxes, or other charges depending on the destination and applicable laws.

Where applicable, customers may be responsible for charges imposed by customs authorities or other government agencies.

Petora does not control customs processing times or decisions made by customs authorities.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact Petora Support:

Business Name: Petora
Email: support@petorastore.co
Phone: +91 8105867339
Business Address: Vasumathi Fortune Residency, Devinagar Main Road, Phase II, Devinagar 306, Bengaluru, Karnataka 560094, India
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)
Response Time: Within 24 business hours

We are happy to assist with questions about your order and delivery status.

Petora — Premium essentials for happier dogs. 🐾