Terms of Service

Last updated: August 18, 2026

Overview

Welcome to Petora. The terms "we," "us," "our," and "Petora" refer to Petora.

Petora operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services").

Petora is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with the policies referenced in these Terms, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they include important information regarding your use of the Services, purchases, payments, returns, shipping, warranties, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, please do not use or access our Services.

Section 1 — Access and Account

By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence.

To use certain Services or make purchases, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping information.

You agree that the information you provide is accurate, current, and complete and that you have the right to provide that information.

If you create an account, you are responsible for maintaining the security of your account credentials and for all activity associated with your account.

You may not transfer, sell, assign, or license your account to another person.

Section 2 — Our Products

We make reasonable efforts to provide accurate descriptions, images, specifications, and information about our products.

However, product colors and appearance may vary depending on your device, display settings, lighting, and other factors.

Product availability, descriptions, specifications, and pricing may change from time to time.

We reserve the right to discontinue products or limit quantities available for purchase.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Section 3 — Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

Petora reserves the right to accept, decline, or cancel an order where permitted by applicable law, including in situations involving incorrect pricing, product availability, suspected fraud, or other legitimate reasons.

Your order is accepted when Petora confirms the order.

Payment must be successfully received before an order can be processed.

Please review your order carefully before submitting it.

If an order is cancelled, changed, or declined, we will make reasonable efforts to notify you using the contact information provided with your order.

Returns and refunds are governed by our Return & Refund Policy.

Section 4 — Prices and Billing

Product prices, discounts, and promotions may change from time to time.

The price charged for a product will generally be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Applicable taxes, shipping charges, customs charges, or other fees, where applicable, will be displayed at checkout before payment.

Petora may offer promotions that are subject to additional terms and conditions.

You agree to provide accurate and current payment and billing information.

You represent that you are authorized to use the payment method provided for your purchase.

Section 5 — Shipping and Delivery

Petora's shipping practices are described in our Shipping Policy.

For United States orders, estimated delivery is generally 6–14 business days, including processing and transit time, as described in our Shipping Policy.

Orders are generally processed within 1–3 business days, followed by estimated transit time.

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, product availability, destination, public holidays, or circumstances beyond our reasonable control.

Orders may be fulfilled through third-party fulfillment partners and may ship from international warehouses, including China, depending on product availability and destination.

For complete shipping information, please review our Shipping Policy.

Section 6 — Returns and Refunds

Returns, refunds, cancellations, and damaged or defective products are governed by our Return & Refund Policy.

Please review the Return & Refund Policy before making a purchase.

Section 7 — Intellectual Property

The Services and their content, including trademarks, logos, text, images, graphics, product information, videos, audio, design, and arrangement, are owned by Petora, its affiliates, licensors, or applicable third parties and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from the Services without appropriate authorization.

Petora's names, logos, product names, designs, and slogans may be trademarks of Petora or its licensors.

All other trademarks belong to their respective owners.

Section 8 — Third-Party Tools and Services

The Services may provide access to tools or services operated by third parties.

Such tools may be provided on an "as is" and "as available" basis.

Petora does not control or guarantee the availability, functionality, or accuracy of third-party tools.

Your use of third-party tools may also be subject to the third party's own terms and policies.

Section 9 — Third-Party Links

Our Services may contain links to websites or services operated by third parties.

Petora is not responsible for the content, privacy practices, security, availability, or accuracy of third-party websites.

If you choose to access a third-party website, you do so at your own discretion and risk.

You should review the third party's applicable policies before providing information or completing a transaction with them.

Section 10 — Relationship With Shopify

Petora is powered by Shopify, which provides the technology that enables us to operate our online store.

Purchases made through the Petora store are transactions between you and Petora.

Shopify is not responsible for the products sold by Petora or for the fulfillment, delivery, returns, refunds, or customer service associated with purchases made from Petora, except as otherwise required by applicable law.

Section 11 — Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is powered by Shopify, certain information may also be processed by Shopify and other service providers that support our Services.

Please review our Privacy Policy for information about how Petora collects, uses, stores, and shares personal information.

Section 12 — Feedback

If you submit reviews, suggestions, comments, ideas, or other feedback to Petora, you grant Petora permission to use, reproduce, modify, publish, distribute, and display that feedback for legitimate business purposes, subject to applicable law.

You represent that you have the necessary rights to provide the feedback and that it does not violate the rights of another person or entity.

Petora is not obligated to maintain feedback as confidential or provide compensation for feedback unless otherwise agreed.

Section 13 — Errors and Inaccuracies

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other content.

Petora reserves the right to correct errors or inaccuracies and update information when necessary.

If an error materially affects an order, Petora may contact the customer and, where permitted by applicable law, offer an appropriate resolution or cancel the affected order.

Section 14 — Prohibited Uses

You may use the Services only for lawful purposes.

You agree not to:

• Violate applicable laws or regulations.
• Infringe intellectual property rights.
• Provide false or misleading information.
• Attempt to impersonate another person or entity.
• Upload or transmit malicious code.
• Interfere with the operation or security of the Services.
• Attempt unauthorized access to accounts, systems, or data.
• Use the Services for fraudulent or abusive purposes.
• Scrape, copy, or extract website content in a manner that violates applicable laws or these Terms.
• Engage in conduct that could harm Petora, our customers, service providers, or the Services.

Petora reserves the right to suspend or terminate access to the Services where permitted by applicable law if these Terms are violated.

Section 15 — Termination

Petora may suspend or terminate your access to the Services where permitted by applicable law if you violate these Terms or if continued access presents a legitimate security, legal, or operational concern.

Provisions that by their nature should survive termination will continue to apply after termination, including provisions relating to intellectual property, privacy, liability, indemnification, and governing law.

Section 16 — Disclaimer of Warranties

To the extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Petora does not guarantee that the Services will always be uninterrupted, secure, timely, or error-free.

Product information, availability, delivery estimates, and other information may change.

Nothing in these Terms excludes or limits consumer rights or warranties that cannot legally be excluded or limited under applicable law.

Section 17 — Limitation of Liability

To the fullest extent permitted by applicable law, Petora and its applicable partners, service providers, officers, employees, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

Section 18 — Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your violation of these Terms, applicable laws, or the rights of another person.

This section does not apply to the extent that applicable law prohibits such obligations.

Section 19 — Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

Section 20 — Entire Agreement

These Terms of Service, together with the Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies referenced on the website, constitute the agreement governing your use of the Services.

They supersede prior versions of these Terms relating to the same subject matter.

Section 21 — Assignment

You may not transfer or assign your rights or obligations under these Terms without Petora's prior written consent, except where permitted by applicable law.

Petora may transfer or assign its rights and obligations where permitted by applicable law.

Section 22 — Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which Petora is headquartered, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Any dispute will be subject to the applicable courts having jurisdiction over the matter.

Section 23 — Headings

Section headings are provided for convenience and do not affect the interpretation of these Terms.

Section 24 — Changes to These Terms

You can review the most current version of these Terms of Service on this page.

Petora may update, change, or replace these Terms from time to time.

When material changes are made, we will update the "Last updated" date and provide any notices required by applicable law.

Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Section 25 — Contact Information

If you have questions about these Terms of Service, your order, or the Petora Services, please contact Petora Support:

🏪 Business Name: Petora
📧 Email: support@petorastore.co
📞 Phone: +91 8105867339
📍 Business Address: Vasumathi Fortune Residency, Devinagar Main Road, Phase II, Devinagar 306, Bengaluru, Karnataka 560094, India
🕐 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)
⏱️ Response Time: Within 24 business hours

Website: petorastore.co

Petora — Premium essentials for happier dogs. 🐾